SHIPPING POLICY

​

​

Shipping information

​

Delivery is a flat rate of $9.95 per order to anywhere in Australia.  Or for $10.95 you can opt to have your order sent insured so that if your parcel goes missing in transit we'll refund or replace it. 

Orders are sent with Australia Post eParcel and require a signature on delivery by default.  If the courier driver is unable to obtain a signature from someone they will take the order to the nearest post office where it can be collected. Or on the checkout page, you can request to have your parcel left without a signature.  If you choose to do so it will be at your own risk.  In the event an Authority to Leave the parcel is lost, damaged or stolen you will not be compensated.

​

Once your order has shipped you'll receive an email with tracking details.  You can also track it online or from your account.

​

Estimated Delivery Times (Standard Post)
Sydney - 3-7 business days
Regional NSW -3- 7 business days
Canberra - 3-7 business days
Melbourne -3-7 business days
Regional Victoria - 3-7 business days
Brisbane/Gold Coast - 7 business days
Regional QLD - 7 business days
Adelaide - 3-5 business days
Regional SA - 3-7 business days
Perth/WA - 5-8 business days
Tasmania - 5-7 business days
NT - 5-8 business days

​

Business days exclude weekends and public holidays.  Please note that these delivery times are approximate and are provided as a guide only. We make every effort to get your order to you as quickly as possible however we cannot guarantee that your parcel will definitely arrive within this time frame. Smart Cookies will not be liable for any delays in delivery caused by Australia Post. If you no longer require your order due to late arrival or any other reason other than an item being faulty, you will be required to cover the return postage costs of the item and no refund will be given for any shipping costs.

​

​

Wrong Addresses/ Non Collected Orders

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to an incorrect or incomplete delivery address being provided, you will be charged a re-delivery fee of $10.95 if you want the order sent again.

If your order is taken to the Post Office for collection please ensure it is picked up within 10 business days.  If it's not collected within that time it will be returned back to us and you will be charged a reshipping fee of $14.95 if you want the parcel to be resent.  Or if you'd prefer a refund, the Australia Post return fee of $10 and the original shipping cost will be subtracted from your refund.

​

​

We want you to be completely satisfied with your purchase. Therefore, if for any reason you are not happy with a product, you may return it to us within 14 days of receipt for a full refund of the value of the good. Returns will only be accepted for items that have not been opened/used and are in their original packaging. Shipping and handling charges are non-refundable. 

​

To request a change of mind return please email smartcookies@gmail.com with your invoice or order number. We'll email you back with the address to send your return to.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.

​

FAULTY PRODUCTS
If an item is received faulty then we'll gladly replace or refund it provided you contact us within a reasonable time. Please email smartcookies@gmail.com with details of the fault and if possible include a photo.